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Jeffco Public Schools has selected, through a competitive bid process, SchoolMessenger, a leading parental notification company, to provide a quick alert messaging service for parents and staff. |
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Frequently Asked Questions
How do I sign up for SchoolMessenger?
Parents and guardians do not need to sign up for SchoolMessenger if they have completed a Student Information Card at their child's school which contains current contact information. Parents do need to log on to the SchoolMessenger Contact Manager to activate an account and select how they would like to be contacted (phone, e-mail and text message*). Parents should also review their contact information to ensure it is accurate. The student's school should be notified of any changes that are made in the Contact Manager. Read the Instructions for Activating an Account.
How do I get a Student Information Card to update my contact information?
Student Information Cards are available at your child's school. Completed cards should be delivered to the school administrative office. It is important that your child's school has an up-to-date Student Information Card in order to reach you regarding your child.
What type of messages will I receive from SchoolMessenger?
SchoolMessenger will be used to send everything from snow closure alerts to attendance messages and classroom updates. The school district administration can send critical messages to the entire district, principals can send information to the school community and teachers can reach out to their classrooms.
Is SchoolMessenger secure?
Your student's information is stored on a secure server and all personal data is sent in an encrypted format. Please remember, just like with any application, if you give your password to anyone, including your child, your contact information can be changed and messages regarding attendance, grades and emergencies can be diverted or discontinued.
Can messages be sent in languages other than English?
Yes, SchoolMessenger can send information in 14 languages for phone delivery, and 30 languages for e-mail delivery.
A recorded message from the school was delivered to my home phone, I said “hello” and no message played. What should I do?Log on to your SchoolMessenger account to see a list of all messages sent to your home and review the message. SchoolMessenger can work like a mailbox, giving you a place to review messages you may have missed.
How can I find the log on page for SchoolMessenger?
The log on page can be access through the district's Web site Parent Portal page at:
http://www.jeffcopublicschools.org/parent_portal/index.html, or from a link on your school's Web site. You should also bookmark the link on your computer.
I have forgotten my password for the SchoolMessenger Contact Manager, what do I do?
Log on to the SchoolMessenger Contact Manager and click the link that says “Forgot your password." Follow the prompts to retrieve your password.
Can I receive information on my students at a long distance number?
No, SchoolMessenger is unable to call long distance numbers. Please use local numbers (area codes 303 and 720) in your Contact Manager accounts or choose the option of email as the primary method of contact.
*Jeffco Public Schools does not pay for text message charges that may be incurred by the user. Check with your cell phone provider for possible charges.