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Device Repairs

Tech for Ed Program SupportStarting January 18, 2022:

  • After following the basic troubleshooting steps, if it is determined that a student's TechforEd device requires physical repair, schools should now permanently assign the student a new TechforEd device rather than provide a temporary loaner.  
  • Once schools have assigned the student a new TechforEd device, the damaged device should be sent to the Computer Repair department or their local Cyber Crew using the existing process. 


Why the change?

Remove delays in repair turnaround time

  • Due to the increased volume of repairs during COVID, the time to repair and return the device continues to expand.  Assigning a new device to the student will eliminate the need to wait for the device to be repaired and returned.

Decrease workload for school staff

  • Eliminating the need to assign temporary loaner devices will remove the need to assign loaners, track the repair process and then return/exchange/reassign devices when the repair was complete.

Minimize the need for school owned loaner devices

  • Removing the need to assign loaner devices will reduce the need for schools to purchase additional devices to be used as loaners. 
     

FAQs

Q: What if my family has previously purchased an Accidental Damage Protection Plan on that serial number?
A: We have a record of all students that have purchased ADP and the length of time it was purchased for and it will continue to be honored until its expiration date.

Q: What if my student’s device was already sent in for repair?
A: The start date for the new process was January 18th, 2022. Any device already in the repair queue will continue through the previous repair process and be sent back to the school. This should cause the least amount of confusion moving forward.

Q: What if my student took really good care of their device, will they get one in equal condition?
A: Schools have a surplus of devices on hand to assign to students and will try to assign a replacement device of similar condition whenever possible.

Q: My student has stickers all over the case. Will I be charged for a replacement case?
A: Not at this time since the original communication was that students could decorate their cases to personalize them.

Q: What if my student took the case off of the device?
A: The student will be charged for a replacement case. It is the expectation that the cases remain on the device to help minimize damages.

Q: What if I get charged for a repair that I think should have been covered with my ADP plan?
A: Contact the school financial secretary for billing questions.

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